Exchanges can be arranged but must be approved by management. You will not be able to receive a refund unless it meets the conditions listed further below under 'Other Returns', or on clearance/marked down items or due to change of mind. Please contact us with details of the item you wish to exchange or receive a credit for. You may exchange or receive a credit on your purchase by retaining your invoice. For further details on returns go to Terms & Conditions. To request a return simply fill in Request a Return form. We will provide a response within 24-hours upon receipt of the form. We offer a 28-day return period which starts from the time of purchase. How do I return an item purchased from the Fraser Online Store?
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